Shipping Policy

Effective Date: October 2025
Last Updated: October 2025

Thank you for shopping with Project Cases. This Shipping Policy outlines how we process and deliver your orders placed through projectcases.com.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • You’ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking details once your order is dispatched.

  • During peak periods or sale events, processing may take slightly longer — we’ll keep you informed by email.

2. Shipping Rates & Delivery Times

We currently ship within the United Kingdom and selected international destinations.

Region Estimated Delivery Time Shipping Method Cost
UK Mainland 2–5 business days Royal Mail / Courier £3.99 (Free over £50)
Europe 5–10 business days Tracked International £7.99
Rest of World 7–15 business days Tracked International £9.99

Delivery times are estimates and may vary depending on postal delays, customs processing, or local courier services.

3. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email.
You can track your parcel directly through the courier’s website or the tracking link provided in your confirmation email.

4. Address Accuracy

Please ensure that your shipping address is complete and correct at checkout.
We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

If you realize you’ve entered an incorrect address, contact hello@projectcases.com immediately — we’ll do our best to update it before dispatch.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees once the package reaches your country.
These charges are the responsibility of the customer and vary by location.

Please check your local customs office for details before placing your order.

6. Lost or Delayed Shipments

If your order hasn’t arrived within the estimated delivery timeframe:

  1. Check your tracking link for updates.

  2. Contact your local postal service.

  3. Email hello@projectcases.com and we’ll help investigate.

If a package is confirmed lost by the courier, we will either issue a replacement or refund.

7. Pre-Orders and Backorders

If an item is marked as “Pre-Order” or “Backorder,” estimated dispatch dates will be shown on the product page.
You’ll receive a shipping confirmation as soon as your item is ready to send.

8. Contact Us

For any shipping-related questions or support, please contact:

📧 Email: hello@projectcases.com
🏢 Address: Project Cases, Knowsley Street, Manchester, M8 8HQ, United Kingdom