Refund & Returns Policy

Effective Date: October 2025
Last Updated: October 2025

Thank you for shopping with Project Cases. We want you to love your new phone case! If you are not completely satisfied with your purchase, this policy explains how we handle returns, exchanges, and refunds.

1. Returns Eligibility

You may return your order within 14 days of receiving it if:

  • The item is unused, unopened, and in its original packaging.

  • You can provide a valid proof of purchase (order confirmation or receipt).

We cannot accept returns for:

  • Customized or personalized items (unless defective).

  • Items showing signs of wear, damage, or alteration.

2. How to Start a Return

To begin a return, please contact our support team at hello@projectcases.com with the following details:

  • Your order number

  • The reason for return

  • Clear photos if the item is faulty or damaged

Once your return is approved, we’ll send you return instructions, including the return shipping address.

3. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.

  • We recommend using a tracked shipping service for your return — we can’t guarantee receipt of untracked parcels.

4. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or card issuer.

Refunds will not include original shipping costs (unless the item was defective or we made an error).

5. Exchanges

We currently do not offer direct exchanges.
If you’d like to replace an item, please return the original for a refund and place a new order through our website.

6. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at hello@projectcases.com within 7 days of delivery.
We’ll arrange a replacement or full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.

  2. Contact your credit card provider — it may take time before your refund is officially posted.

  3. If you’ve done all this and still haven’t received it, email us at hello@projectcases.com for assistance.

8. Contact Us

For any questions about returns, exchanges, or refunds, reach out at:

📧 Email: hello@projectcases.com
🏢 Address: Project Cases, Knowsley Street, Manchester, M8 8HQ, United Kingdom